Customer Service Should Be As Good As Your Food
Customer service plays a huge role on how people perceive your business, especially in the food truck industry. The Fat Shallot shared some of their customer service tips that might help save your food truck business.
What’s Glapptinova?
Glappitnova is a series of events uniting young influencers from every industry through storytelling, performances, and teaching sessions for one week in Chicago. The dates for Glappitnova are July 14th – July 17th. Purchase tickets here for a night of networking, learning, and entertainment. We also feature people like you on our website sharing tips, and tricks that appeals to our audience leading up to the festival. The Fat Shallot will be one of the food trucks on location selling their food at “The Big Night” July 16th during Glappitnova. You can purchase your ticket for “The Big Night” here.
Thanks to our Universal Sponsors, Crain’s Chicago Business, RedEye Chicago, and Miller Coors for making this event possible.
It’s Called The Fat Shallot
The Fat Shallot serves up classic and recognizable sandwiches with a slightly gourmet twist and seeks to provide the best street food Chicago has to offer all with a relaxed, fun and local vibe. Our name has a twist on the city nickname of Chicago, “The Big Onion.” Chicago roots with a slight gourmet influence.
Our Struggles and Motivation Are Real
With running a food truck struggles are constant. Besides the more trivial problems such as space, storage, keeping things in place while moving, are the more daunting tasks of gas, propane, temperature and keeping a generator and truck engine running on which your business is dependent. Not to mention the constant issues with the city, police and restaurant owners. Our motivation is that food and nourishing are our passions.
“Being able to keep hungry people fed on the streets while interacting face to face and receiving positive feedback is really gratifying.”
Customer Service Tips Food Trucks Should Apply
- The customer is always right.
- Always Smile!
- Be friendly, positive and treat each customer as an individual.
- Do anything in your power to keep a customer happy.
- Go above and beyond the customers expectations.
